Introducing Manta Phone Calls: Automatically Record, Transcribe, and Save Every Phone Conversation
Dec 22, 2025
Phone Calls Are Now Fully Documented — Without Extra Work
Veterinarians spend significant time on phone conversations with pet owners, specialists, and labs, but these details often never reach the medical record. They may try to type during calls, write notes on paper to transfer later, or rely on memory — all of which lead to incomplete or delayed documentation.
Manta solves this problem by capturing phone call details automatically. Every call through Manta is recorded, transcribed, and linked to the appropriate patient case so veterinarians can focus on the conversation instead of note-taking.
Phone Calls with Manta
With Manta, veterinarians can:
Make calls without leaving their workflow
Automatically capture every word in a phone conversation
Seamless incorporate calls into patient records
Save time previously spent on post-call documentation
Focus on patients instead of paperwork
How Manta Phone Calls Works
Step 1: (One-time Setup) Verify Your Phone Number
Users verify their personal or clinic phone number through a four-step process:
Go to Settings → General → Verified Phone Numbers
Click "Add Phone Number" and enter your clinic or personal number
Receive a verification call - Manta will call your number immediately
Type in the 6-digit code shown in Manta and press “Check Verification”
Done! Your verified number can now be used for calls
Optional: Adding multiple numbers (clinic, personal, etc.), sharing verified numbers with your team.
Step 2: Make a Call
Calls can be initiated directly from patient or case screens by clicking “Call,” selecting a verified phone number, and entering the recipient’s number (re-dials will auto-populate). Calls happen through a web browser, no physical phone is required.
Step 3: During the Call
All calls include an automated message ("This call is being recorded") for both parties. While calling:
See the call timer and patient details on screen
Both sides of the conversation are automatically recorded
Press "Hang Up" when finished
Manta is automatically recording both sides of the conversation in high quality.
Step 4: After the Call
Once the call ends, Manta:
Saves the recording
Transcribes the call
Links the call to the relevant patient record
This results in a complete, professional call record without typing a single note.
Feature Highlights
Smart Caller ID
Users can:
Display personal or clinic phone numbers
Share verified numbers across a team
Set a default caller ID
Label numbers for easy reference
Automatic Documentation
Every call becomes an assignable recording, just like a voice note
Transcripts are editable, and audio can be replayed
AI-generated summaries highlight key points
Seamless Integration
Calls link directly to patient cases
Works in existing Manta workflows
Recordings sync across devices
Quality & Reliability
Fast, one-time setup
Users verify ownership of phone numbers before they can be used
Professional call quality comparable to a landline
Security & Privacy
HIPPA-compliant storage & encryption
Team-based permissions control who can use verified numbers or access recordings
Full audit trail shows who accessed which records and when
Frequently Asked Questions
Will recipients know the call is being recorded?
Follow your local laws regarding call recording notifications. The system records automatically, but you're responsible for informing callers when required.
"What if I forget to link a call to a case?"
Calls made from a patient case are automatically linked. If you have unlinked calls, they'll appear as "Unassigned” in the “Recordings & Calls" tab where you can reassign them.
What equipment is required?
An internet connection, plus a microphone or headset. No special phone equipment is needed.
Real-World Use Cases
Three detailed examples:
Client updates for ongoing care (lab results, plan clarifications)
Follow-up care (progress checks, scheduling)
Consultation with referral veterinarians and/or specialists
Each scenario shows how automatic recording and transcription eliminates manual documentation and improves accuracy.
Getting Started
Verify your phone number in Settings (one-time setup)
Open any patient case where you need to contact the owner
Click "Call" and enter their number
Complete your conversation - focus on listening, not note-taking
End the call - transcript and summary generate automatically
Your complete call record is saved to the patient case!
Conclusion
Using Manta for client calls transforms how veterinary practices handle phone communication by automatically capturing, transcribing, and organizing every call. The result is improved documentation accuracy and more efficient workflows for veterinarians and their teams.